Refund and Returns Policy

1. Return Eligibility:

• Items must be unused, unopened, and in their original packaging.
• Perishable goods (e.g., groceries) and hygiene products are non-returnable.
• Returns must be requested within 7 days of receiving the order.

2. How to Request a Return:

• Contact our support team at slimlinesupplies@outlook.com or call 010-4347514.
• Include your order number, product name, and reason for return.

3. Refund Process:

• Once approved, return items must be shipped back at the customer’s expense unless the item is defective or damaged.
• Refunds will be processed to the original payment method within 7–14 working days after we receive the returned item.

4. Exchanges:

• Exchanges are subject to stock availability.
• Contact us for available alternatives if your item is defective or incorrect.

5. Damaged or Defective Items:

• If you receive a damaged or defective product, contact us immediately with photos for verification.
• We will replace or refund the item at no extra cost.